Question 1

How much room do I need to have?

Accepted Answer

With our medium size castles you will need to have an even flat area of 4.5m x 4.5m sq       
Height needs to have a clearance of at least 4.0m
With the large combo’s you will need to have an even flat area of 6m x 6m sq
Height needs to have a clearance of 5.0m

Question 2

What access is required?

Accepted Answer

You will need approximately a 1 metre wide pathway to get to set up point for the medium Castle & approximately 1.5 metre wide pathway to set up point for the larger combo castles. 
Please advise on booking if there are any steps on access path as castles are between 90-180kg and hard to move up steps. If there are steps operator may need to have assistance getting to set up point.

Question 3

How long does it take to set up castle & when does hire commence?

Accepted Answer

Set up time usually takes around 20mins as long as access is clear. Your hire starts from the time that the castle is inflated checked and ready to use.
 
The set up is done prior to your booked time and the dismantling is done after booking period has finished, so you don’t loose any hire time.

Question 4

How long does it take to take down castle?

Accepted Answer

The taking down of castles usually takes around 20mins for the medium size castle & 30mins for the larger combo castles

Question 5

Do we have to put up castle?

Accepted Answer

No. We have fully trained staff who will delivery & install your castle where required & Give you all relevant operating & safety instructions needed to supervise & make sure your party goes ahead without any problems.

Question 6

Can you set up the castle on pavers?

Accepted Answer

Yes. As long as surface is a flat level surface we can set up on grass, pavers, concrete anywhere. Ground must also be free from any rocks or other sharp obstacles that may cause damage to the castle. Please let us know at time of booking in castle will be going on surface other than grass or dirt. (Eg: asphalt, concrete, pavers etc)

Question 7

Can we move the castle during our hire period if we need to?

Accepted Answer

NO. Once operator has set up castle in the designated position it must not be move under any circumstance. If the castle does move at all, please hold by corner & adjust back original set up position & check ties & straps.

Question 8

Do we have to have someone supervising whilst castle is operating?

Accepted Answer

YES. Castles must have the nominated person (adult over 18 years of age) who had instructions explained to them at set up supervising children at all times. The children’s safety on this product is reliant on the supervising adult.

Question 9

What is the latest I can book a castle for?

Accepted Answer

Due to overall safety requirements the jumping castles can only be used for up to 1 hour after dusk. This means that as a guide & allowing time for dismantling, the times are as follows:
From the end of October to end of March the latest castles are available for is till 7.30pm
And from the start of April to the end of May till 6.30pm
From the start of June to the end of August till 5.30pm
From the start of September to end of October till 6.30pm
If extended hours are required past these times there must be adequate lighting provided and Castles must be must be supervised by a staff member of Jumpin’ Beenz Amusements & Party Hire. Rates can be arranged upon booking.

Question 10

Do you have insurance?

Accepted Answer

Yes. Jumpin’ Beenz has carries a $20,000,000 public liability insurance. So we are covered for your backyard party or full corporate event day. Please feel free to ask for a copy of our certificate of currency

Question 11

Is there an age limit for the jumping castles? And how many can go on at the one time?

Accepted Answer

Yes. On the medium castles we recommend a maximum of 8-10 children at the one time and an age limit of up to 13 years of age. On the larger combo castles we recommend a maximum of 10-12 children at the one time. We also recommend that the children are  grouped in age groups as to avoid any accidents with older children.

Question 12

How long does the jumping castle stay up for?

Accepted Answer

The castles will stay up as long as the blower stays connected. The blower must always stay plugged into a main electrical socket at all times. DO NOT plug extension lead into a double Adaptor or power board, this may cause deflation of castle. Castle may not be more than 20 metres from a power source. If so a petrol generator can be supplied at an extra cost.  Please advise on booking if this is the case.

Question 13

Can I have castle set up in a park?

Accepted Answer

Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. Ground must also be clear of any sharp objects or obstructions prior to castle arrival & set up. Petrol Generator will be supplied at an additional cost.

Question 14

Can kids drink in castle?

Accepted Answer

NO. Under no circumstances are any persons to take any beverage, food or foreign objects inside or onto castles. If there is any spillages or damages caused by face paint silly string, sharp objects etc lessee will be liable for the full cost of any such repairs required.

Question 15

Are the castles clean before arrival?

Accepted Answer

Yes. Castle are cleaned and disinfected after ever hire. So it would be much appreciated if castles are left as close as possible to how they arrived.

Question 16

Do I have to sign a rental agreement?

Accepted Answer

Yes, upon delivery of the castle, we will ask you to sign a Jumpin’ Beenz Amusements & Party Hire Rental Agreement.
you can view a copy of the rental agreement here

Jumpin' Beenz Amusements & Party Hire

All You Wanted to Know And More

FAQs

Frequently asked questions

How much room do I need to have?

What access is required?

How long does it take to set up castle & when does hire commence?

How long does it take to take down castle?

Do we have to put up castle?

Can you set up the castle on pavers?

Can we move the castle during our hire period if we need to?

Do we have to have someone supervising whilst castle is operating?

What is the latest I can book a castle for?

Do you have insurance?

Is there an age limit for the jumping castles? And how many can go on at the one time?

How long does the jumping castle stay up for?

Can I have castle set up in a park?

Can kids drink in castle?

Are the castles clean before arrival?

Do I have to sign a rental agreement?

All You Wanted to Know And More

FAQs

Frequently asked questions

How much room do I need to have?

What access is required?

How long does it take to set up castle &amp; when does hire commence?

How long does it take to take down castle?

Do we have to put up castle?

Can you set up the castle on pavers?

Can we move the castle during our hire period if we need to?

Do we have to have someone supervising whilst castle is operating?

What is the latest I can book a castle for?

Do you have insurance?

Is there an age limit for the jumping castles? And how many can go on at the one time?

How long does the jumping castle stay up for?

Can I have castle set up in a park?

Can kids drink in castle?

Are the castles clean before arrival?

Do I have to sign a rental agreement?

How long does it take to set up castle & when does hire commence?