Question 1

How much room do I need to have?

A. With our medium size castles you will need to have an even flat area of 4.5m x 4.5m sq      

Height needs to have a clearance of at least 4.0m

With the large combo’s you will need to have an even flat area of 6m x 6m sq

Height needs to have a clearance of 5.0m

Question 2

What access is required?

A.  You will need approximately a 1 metre wide pathway to get to set up point for the medium Castle & approximately 1.5 metre wide pathway to set up point for the larger combo castles.

Please advise on booking if there are any steps on access path as castles are between 90-180kg and hard to move up steps. If there are steps operator may need to have assistance getting to set up point.   

Question 3

How long does it take to set up castle & when does hire commence?

A.   Set up time usually takes around 15mins as long as access is clear. Your hire starts from the time that the castle is inflated checked and ready to use. The set up is done prior to your booked time and the dismantling is done after booking period has finished, so you don’t loose any hire time.

Question 4

How long does it take to take down castle?

A.   The taking down of castles usually takes around 15mins for the medium size castle & 20-25mins for the larger combo castles. 

Question 5

Do we have to put up castle?

A.  No. We have fully trained staff who will delivery & install your castle where required & Give you all relevant operating & safety instructions needed to supervise & make sure your party goes ahead without any problems. 

Question 6

Can you set up the castle on pavers?

A.  Yes. As long as surface is a flat level surface we can set up on grass, pavers, concrete any where. Ground must also be free from any rocks or other sharp obstacles that may cause damage to the castle. Please let us know at time of booking in castle will be going on surface other than grass or dirt. (Eg: asphalt, concrete, pavers etc)          

Question 7

Can we move the castle during our hire period if we need to?

A.   NO. Once operator has set up castle in the designated position it must not be move under any circumstance. If the castle does move at all, please hold by corner & adjust back original set up position & check ties & straps.

Question 8 

Do we have to have someone supervising whilst castle is operating?

A.  YES. Castle must have the nominated person (adult over 18 years of age) who had  instructions explained to them at set up supervising children at all times. The children’s safety on this product is reliant on the supervising adult.

Question9

What is the latest I can book a castle for?

A.  Due to overall safety requirements the jumping castles can only be used for up to 1 hour after dusk. This means that as a guide & allowing time for dismantling, the times are as follows:

• From the end of October to end of March the latest castles are available for is till 7.30pm

• And from the start of April to the end of May till 6.30pm

• From the start of June to the end of August till 5.30pm

• From the start of September to end of October till 6.30pm

If extended hours are required past these times there must be adequate lighting provided and Castles must be must be supervised by a staff member of Jumpin’ Beenz Amusements &  Party Hire. Rates can be arranged opon booking.

Question 10

Is there an age limit for the jumping castles? And how many can go on at the one time?

A. Yes. On the medium castles we recommend a maximum of 8-10 children at the one time and an age limit of up to 13 years of age. On the larger combo castles we recommend a maximum of 10-12 children at the one time. We also recommend that the children are  grouped in age groups as to avoid any accidents with older children.

Question 11

How long does the jumping castle stay up for?

A. The castles will stay up as long as the blower stays connected. The blower must always stay  plugged into a main electrical socket at all times. DO NOT plug extension lead into a double Adaptor or power board, this may cause deflation of castle. Castle may not be more than   20 metres from a power source. If so a petrol generator can be supplied at an extra cost.  Please advise on booking if this is the case.

Question 12

Can I have castle set up in a park?

A. Yes. If you require us to set up in a public reserve or park you must have permission from the council & check if there are any requirements or fees. Ground must also be clear of  any sharp objects or obstructions prior to castle arrival & set up. Petrol Generator will be supplied at an additional cost.

Question 13

Do you have insurance?

A. Yes. Jumpin’ Beenz has carries a $10,000,000 public liability insurance. So we are covered for your backyard party or full corporate event day. Please feel free to ask for a copy of our certificate of currency.

Question 14

Do I have to pay a deposit?

A. Yes. There is a $50 deposit required within 7 days of booking, this will hold castle for your  date required. Deposits can be made by direct deposit or posted cheque or money order.

Balance must be paid cash on the day of hire.

Question 15

What happens if I cancel my booking?

A.   If you cancel your booking within 7 days of your hire you will unfortunately forfeit your deposit.

Question 16

What happens if it rains?

A.  Most castles come with rain & sun cover to provide protection. If there is strong winds or  severe weather conditions forecast for the day of hire Jumpin’ Beenz reserves the right tocancel a booking if safety of persons deemed would be at risk. Jumpin’ Beenz would be  happy to reschedule or refund deposit if such an event does occur.

Question 17

Can kids drink in castle?

A.  NO. Under no circumstances are any persons to take any beverage, food or foreign objects  inside or onto castles. If there is any spillages or damages caused by face paint silly stringsharp objects etc lessee will be liable for the full cost of any such repairs required. 

Question 18

Are the castles clean before arrival?

A. Yes. Castle are cleaned and disinfected after ever hire. So it would be much appreciated ifcastles are left as close as possible to how they arrived.

Question 19

Do you have a loyalty program?

A.  YES. We have a great customer loyalty & referral program. Ask our friendly staff for  details when making booking. You can qualify for a FREE 4 hour or 7 hour hire. Conditions apply.

Question 20

Is there anything else I need to know?

A.  Only what day & castle you want to choose, once you’ve worked that out it time for the fun to start! If you do think of anything else feel free to call us any time. It’s a Free call anyway!